Refund policy

How do I get a refund under our Safe Shopping Guarantee?

If you are not satisfied with the goods you receive, we will refund your money (issues caused by human error, such as improper use, are not covered by the refund guarantee). Here's how:

• Please do not remove the tags from the goods.
• Please contact us within 3 days by email or phone, providing your order number, which item in the order requires a refund, and the reason for the refund for our records.
• We will send you a refund confirmation email within 2 days (excluding shipping fees).
• After receiving the refund confirmation email, please return the goods to the following address via courier within three days: [Room 604, 6/F, Fook Yip Building, Kwai Fung Crescent, New Territories, Hong Kong]. We will check the condition of the goods and immediately refund your bank account or credit card (depending on the payment method). 
• We will notify you by email or phone after the refund is processed.

How to exchange an item?

If you wish to exchange your order for a different style after receiving it, we are happy to assist you. Here's how:

• Please pack the item carefully (items with tags removed or washed cannot be returned or exchanged).
• Please contact us within 3 days via email or phone, providing your order number, which item needs to be exchanged, and the reason for the exchange for our record. (Items can only be exchanged once.)
• We will send you an exchange form within 2 days. After receiving the form, please fill it out and send it along with the item to be exchanged to the following address via courier: [Room 604, 6/F, Fook Yip Building, Kwai Fung Crescent, New Territories, Hong Kong]. We will check the condition of the item, and after completion, we will send you the item you need within 5 working days. Shipping time: After order confirmation, we will ship the item within 7-10 working days via courier. We will notify you immediately if any item is out of stock.